Refund policy
Refunds, in plain words
Last updated:
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and every refund is paid through Paddle.
Refunds and complaints
- Full refund within 14 days of payment, for any reason. You don't have to explain why.
- If we can't deliver the report, for example because the site isn't publicly reachable, we refund you in full without being asked.
- If something in a report is wrong or missing, tell us within 14 days of delivery. We correct it at no cost, or refund you if we can't.
- How to ask: reply to the e-mail with your report, write to support@xraywebsite.com, or contact Paddle at paddle.net. Refunds are paid by Paddle to the way you paid.
- This doesn't limit any right you have under consumer law.
The full terms are in the Service terms and legal notice.